Refund policy

Safaripak Returns Policy

We’re passionate about all things cardboard and want you to be completely satisfied with your purchase.
If you do need to return an item, our returns process is quick and straightforward to ensure everything goes smoothly.

If you have any questions about returns, please email us at social@safaripak.com — we’re always happy to help.

Returning Unwanted Items

You can cancel and return any order within 14 days of receiving your original delivery*.
A £2 return fee will be deducted from your refund for each unwanted parcel returned.

You’ll receive a refund for:

The full value of your returned items (minus the £2 returns fee)
Plus up to £3.99 to cover your original delivery cost

Please ensure all items are securely packaged, as they remain your responsibility until they reach our warehouse. We recommend using sturdy packaging and keeping proof of postage.

Returning Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please notify us within 7 days of receiving it.
After this period, any issues should be reported as soon as reasonably possible.

We may ask for details or photos of the issue to help us assess the best resolution — this could include a replacement, exchange, or refund.

How to return items

Please click HERE to download your returns label. Regardless of the method by which you return any item/s to us, you must fill out the returns form indicating which items you are returning and why, and place this within your parcel.

Create an Evri Return

Choose from ParcelShop drop off, Locker drop off or Courier collection
Max 15kg
Max dimensions vary per option

Additional Information

We regret that we cannot accept returns or issue refunds after the 14-day period outlined in the Consumer Contracts Regulations.

Once your return has reached us, please allow 5–7 working days for processing.

Please ensure you obtain a Proof of Postage when sending your parcel. This contains tracking information — without valid tracking details, we cannot be held responsible for items lost in transit and may be unable to issue a refund.

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